Return policyUpdated 3 days ago

MID-YEAR SALE RETURN POLICY 2025

Subject to the rights granted to you under the Australian Consumer Law, all WHO IS ELIJAH creations during sale periods are considered FINAL, there is no exchange or refunds on sale items unless defective or faulty. Risk-free purchasing is unavailable during sale periods, and 2ml samples will not be included with orders.

Australian Consumer Law

In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you think there has been a failure of a consumer guarantee, please return your unopened products to our warehouse in your country, address set out below. You are responsible for associated costs (including delivery) for returning the products to us. If your claim is valid under the Australian Consumer Law, we will refund your return delivery costs. Depending on the failure, we will either dispatch a replacement product to you or refund the product price.

If you would like more information, please contact us at [email protected]. 

MID-YEAR SALE T's & C's

Prices as marked—no discount code required. No additional discount codes can be applied during this sale. Offer cannot be combined with sign-up discounts or any other promotions. This sale does not apply to current or previous orders. 

Free gifts are automatically added to cart and are available while stocks last and do not apply to previous orders.

• Orders $125+ receive a complimentary 10ml.

• Orders $175+ receive a complimentary 30ml. 

(Fragrance selection is subject to change and cannot be customised.)

Offer available for AU/NZ/US only.

STANDARD RETURNS POLICY

We want you to love your new fragrance! That’s why we offer two ways for you to experience our fragrances before committing to a full-sized purchase:

2ML SAMPLES 

All of our 50ml & 100ml fragrances bottles come bundled with a 2ml sample of the matching fragrance, allowing you to experience your new perfume before unwrapping the full-sized bottle. 

After using the 2ml sample, you can decide to keep your purchase, or if you’re not feeling it return the unopened, unused full-size bottle for a refund or store credit ONLY, within 14 days of receiving your order. 

DISCOVERY SET 

Our Discovery Set includes THIRTEEN of our signature scents in 2ml mini-atomisers, so you can experience them all before committing to a full-sized purchase. Please note, we do not offer refunds on our DISCOVERY SET, unless faulty, as this is a sample set for you to test all of our fragrances.

RETURNS & REFUNDS

• All 50ml & 100ml fragrance bottles are eligible to be returned for a refund or store credit ONLY, within 14 days of receiving your order.
• Discovery Sets, Collectives, Trios, 30mls & 10mls are NOT eligible to be returned, as these creations are considered final sale, unless faulty.
• Products must be in original packaging, unopened and unused to be eligible for a return. We reserve the right to deny a refund if items are returned late, used or damaged in any way. Denied returns will be shipped back to the customer.
• The cost of return shipping at the customer’s expense is non-refundable. This includes purchases that have been returned to the sender due to incorrect address or failure to collect.
• In the event of a return, please be aware that any free gift should be returned. If you fail to include the gift, we reserve the right to deduct the full retail value of the gift from your refund.
• 50ml or 100ml fragrances purchased on Pre Order are still eligible to be returned. The return policy begins from the date your order is delivered.
• All discontinued, markdown items in THE VAULT are final sale and cannot be returned. 100ml & 50ml bottles in THE VAULT will not include a 2ml sample and are not eligible for risk-free purchasing.

EXCHANGES

• Due to the made to order nature of our products we do not offer exchanges. If you decide you want to return your 50ml or 100ml purchase, you may do so within the timeframe to receive a refund or store credit to which you then can re-purchase your desired fragrance.

STORE CREDITS

• Store credits do not expire and can be used until the entire value has been redeemed.

HOW TO RETURN

To start your return, please email [email protected] or reach out via the chat with your full name and order number. Our customer service team will then happily help you with your return!