Return policyUpdated a day ago

STANDARD RETURNS POLICY

We want you to love your new fragrance! That’s why we offer two ways for you to experience our fragrances before committing to a full-sized purchase:

2ML SAMPLES 

All of our 50ml & 100ml fragrances bottles come bundled with a 2ml sample of the matching fragrance, allowing you to experience your new perfume before unwrapping the full-sized bottle. 

After using the 2ml sample, you can decide to keep your purchase, or if you’re not feeling it return the unopened, unused full-size bottle for a refund or store credit ONLY, within 14 days of receiving your order. 

DISCOVERY SET 

Our Discovery Set includes THIRTEEN of our signature scents in 2ml mini-atomisers, so you can experience them all before committing to a full-sized purchase. Please note, we do not offer refunds on our DISCOVERY SET, unless faulty, as this is a sample set for you to test all of our fragrances.

RETURNS & REFUNDS

• All 50ml & 100ml fragrance bottles are eligible to be returned for a refund or store credit ONLY, within 14 days of receiving your order.
• Discovery Sets, Collectives, Trios, 30mls & 10mls are NOT eligible to be returned, as these creations are considered final sale, unless faulty.
• Products must be in original packaging, unopened and unused to be eligible for a return. We reserve the right to deny a refund if items are returned late, used or damaged in any way. Denied returns will be shipped back to the customer.
• The cost of return shipping at the customer’s expense is non-refundable. This includes purchases that have been returned to the sender due to incorrect address or failure to collect.
• In the event of a return, please be aware that any free gift should be returned. If you fail to include the gift, we reserve the right to deduct the full retail value of the gift from your refund.
• 50ml or 100ml fragrances purchased on Pre Order are still eligible to be returned. The return policy begins from the date your order is delivered.
• All discontinued, markdown items in THE VAULT are final sale and cannot be returned. 100ml & 50ml bottles in THE VAULT will not include a 2ml sample and are not eligible for risk-free purchasing.

EXCHANGES

• Due to the made to order nature of our products we do not offer exchanges. If you decide you want to return your 50ml or 100ml purchase, you may do so within the timeframe to receive a refund or store credit to which you then can re-purchase your desired fragrance.

STORE CREDITS

• Store credits do not expire and can be used until the entire value has been redeemed.

HOW TO RETURN

To start your return, please email [email protected] or reach out via the chat with your full name and order number. Our customer service team will then happily help you with your return!